Add Contacts and Groups as Channel Recipients

Overview

This guide explains how to add groups and individual contacts as recipients to a channel in your organization. Only organization admins can manage channel recipients.

Add Recipients to a Channel

1. Open the Channels tab to view the My Channels page.

2. Use the magnifier icon to search for the channel you want to edit.

3. Click the channel name to open its General Settings page.

   

4. Select the Recipients tab from the left navigation panel.

5. In the Add an Individual dropdown, enter a name or email address.

6. Select the desired contact from the list.

   

Add Groups as Recipients

1. Click the Add a Group dropdown.

2. Type the group name in the Search for group field and select it from the dropdown.

3. Use Select All to include all groups or Select None to clear your selection.

   

Additional Options

• To add recipients based on a map location, refer to the guide: Locate Contacts on the Map and Add as Channel Recipient.

• Click Preview all recipients to review your selected contacts.

• Click Save to add all selected contacts and groups to the channel.