Close an Incident

This topic explains how to close an active incident.

1. On Incidents Dashboard page, under Active Incidents tab, click the Close button for an incident.

   

   or

   In the header menu, open the Incidents dropdown and select Active Incidents. Then, click an incident to view its details and click Close.

   

2. From the dropdown menu, select one of the following options:

   • Close without notification: Select this option to close the incident immediately without sending any notification to the recipient(s).

   • Close with notification: Select this option to navigate to the Incident Phase: Close page. Review and modify the incident configurations as needed, then click Send Now. A closing notification will be sent to the recipient(s), and the incident will be closed.

     See the Launch an Incident topic for additional information on incident configurations.