Form fields are text fields with multiple predefined values. Admins can create form fields with a list of values repeatedly used in messaging across your organization.
Here is how you create form fields and add required values:
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Click the Channels drop-down.
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Click Form Fields from the drop-down. See the following image:
You can also click the Channels tab, then click Form Fields under the Templates section on the left navigation panel.
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Click the Enable Form Fields checkbox to enable the feature for your organization.
The Form Fields page opens.
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Enter a name in the Field Name. See the following image:
When sending messages, this text will provide a drop-down option with all the values you add to it.
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Click the pen icon to add values to the form field. See the following image:
The page to add form field values opens.
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Enter a value for the field in the Value field.
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Click +Add Another to add more form fields. See the following image:
Ensure to add all the possible values in the form field. A sender can use only these values while sending messages.
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Click Save when all the required values are added.
Now you have added values to a form field. The Form Fields page opens.
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You can click Add another to add more form fields. See the following image:
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You can click Add Free Text Entry to create a text box that other admins can use to add free text while sending messages.
Tip: You cannot update the message body while using form field templates. To add more details, create a Free Text Entry Field and add it to the template. The free text field lets you add more details to the existing message content.
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Enter a label to recognize the free text field.
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Click the +sign to save it. See the following image:
When the free text field appears in a message template, the admin can enter any appropriate text and send the message.
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Click Save to save all changes.
You get a message confirming the creation of form fields.