---
title: Create or Modify the Sender Profile While Sending Messages
description: While sending a new message, admins can use a predefined sender profile or create a custom sender profile. You cannot reuse the profiles you create...
---
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1. [Regroup Knowledge Base](https://resources.regroup.com/regroupkb)
2. [Manage Messages](https://resources.regroup.com/regroupkb/manage-messages)
3. [Set Up Message Defaults While Messaging](https://resources.regroup.com/regroupkb/manage-messages#set-up-message-defaults-while-messaging)
# Create or Modify the Sender Profile While Sending Messages
While sending a new message, admins can use a predefined sender profile or create a custom sender profile. You cannot reuse the profiles you create while sending messages.
This topic focuses on creating or updating the sender profile while sending messages. To learn more about sending messages, see the topic: [Send New Messages](https://docs.regroup.com/docs/send-new-messages/).
Here is how you create or update sender profiles while messaging.
1. Click the **New Messages** dropdown and select a message type. See the following image:
The Post New Message page opens.
2. Add recipients and delivery methods. To learn more about these, see the topic [Send New Messages](https://docs.regroup.com/docs/send-new-messages/).
3. Scroll down to the sender profile section and click either of the following:
- **Use Predefined Sender Profile:** Select predefined sender profile and update it.
- **Define Custom Sender Profile:** Create a new sender profile for this message. You cannot reuse it.
4. To select a predefined sender profile and update it:
1. Click **Use Predefined Sender Profile** button.
2. Select the required sender profile from the **Choose Sender Profile** dropdown. See the following image:
3. Click **Show Profile Info** to view the profile details.
The profile details column opens.
4. To update any value, you can click on the required field.
When you update, the sender profile radio button moves to the **Define Sender Profile**. To update the sender profile, see the following Define Sender Profile procedure.
5. To create or define a new sender profile for this message:
1. Click **Define Custom Sender Profile** radio button.
**Tip**: In your sender profile, you only see the options applicable to the selected delivery methods.
2. Click and select one of the following from the **FROM** section to determine what appears as the message's sender.
- **Send as the author of the message**: uses the name and email address of the admin who sends the message.
- **Send as profile**: displays the name and email address of the channel or group from which the message is sent. The channel or group email address format is: name-#topicID@regroupcloud.com\>
- **Custom**: displays the name and email address you enter in the custom field.
If you chose custom, enter the **Name** and **Email Address**.
See the following image:
**Note**: You can use the Custom From field with the organization's email ID for easier identification.
In the **Email** section, configure how the email appears for the recipient.
3. In the **Reply To** field, select how to receive the replies from recipients. The following are the options:
- **Replies are sent to the author of the message:** the admin who sent the message receives the replies.
- **Reply to Profile:** receive the replies in the **Replies** tab of the sent message.
- **Use a custom reply-to email address:** receive the replies to the custom email address you provide. You can use this option to set up a do not reply email address ([do-not-reply@YourOrganization.com](mailto:do-not-reply@YourOrganization.com)).
If you choose the custom reply, enter the email address in the **Email Address** field.
**Tip**: You must allow list Regroup's email servers and clear our SPF record for custom addresses. The system may flag them as spam if it is not done.
4. In the **Subject Prefix** field, select if a prefix text should appear at the beginning of the message subject line.
The following are options:
- **Use the default prefix**: \[organization NAME\]: The name of the channel, group, or organization appears prefixed to the message's subject.
**Tip**: If at least one channel is in the recipient list, the name of the first channel appears as the default prefix. The group name becomes the default prefix if the recipient is a group or a combination of groups and individuals. For individuals as recipients, we display the organization's name.
- **Do not use a prefix**: No prefix should be added to the message's subject.
- **Use a custom prefix**: Add a custom prefix text to appear at the beginning of the message's subject.
If you chose custom, enter the required prefix in the **Text** field.
5. Select if the message you sent should have a header in the **Header** section. The options are **Do not Use a Header** or **Use a Custom Header.**
6. If you chose the custom header, enter the required header in the text field.
The following image highlights the custom header option with a header text:
7. In the **Footer** field, you can customize the footer text to appear at the end of the messages. The following are the options:
- **Use the default footer**: Use the default message footer.
**Note**: The default footer contains the unsubscribe URL that allows users to unsubscribe from the channel or group. The system won't send the unsubscribe link in email footers if the group or channel setting doesn’t allow its contacts or subscribers to unsubscribe. If you have a group as a channel message recipient, all recipients get the channel unsubscribe link.
- **Do not use a footer**: No message footer appears in the messages.
- **Use a custom footer**: Customize the default footer text. If you choose the custom message footer, update the default text as required. The following image highlights the editable default footer text:
You can add variable fields like \[Group Name\],\[Channel Name\], \[Recipient Name\], and \[Recipient Email\] when composing email footers. Variable fields are placeholders placed in a message footer text that populate matching terms per message or recipient when you send the message.
Note: Using the variable field with individual values may affect the speed of the email delivery.
8. In the **Text/SMS** field, you can add a custom prefix text to your SMS. To enable:
1. Click the checkbox to **Enable SMS Prefix**. See the following image:
2. Enter the required prefix in the text field.
**Note**: The text messages have a 160-character limit. If the prefix is enabled, the text message box shows the character limit after the prefix's character count.
9. In the **Call (TTS/Voice)** field:
1. Enter the name to display as the caller in the **Caller Name** field.
2. Enter the number in the **Caller ID** field.
All calls made from this sender profile display this name and number.
3. Select a voice from the **Voice Profile** field. The system converts the text into the chosen voice when sending a call (TTS/Voice) message. See the topic [Send Voice Messages](https://docs.regroup.com/docs/send-calls-tts-voice-with-text-voice-files-or-attachments/) (step 9).
4. You can click the play button to listen to each profile. See the following image:
10. In the **Text/SMS** field, click the checkbox to **Enable SMS Prefix**. The SMS prefix adds the custom prefix text in all the sent messages.
If the SMS prefix is selected, enter the custom prefix. The following image highlights the enable SMS prefixcheckbox:
**Note**: The text messages have a 160-character limit. If the prefix is enabled, the text message box shows the character limit after counting the prefix's characters.
You have now created the required sender profile for the message. You cannot save sender profiles made while sending messages. To create sender profiles for later use, see [Create Sender Profiles](https://docs.regroup.com/docs/create-sender-profiles/).
11. Enter the message content and select the preferences. For more details, see the topic: [Send New Messages](https://docs.regroup.com/docs/send-new-messages/).
12. Click **Send Now**.
- [Getting started](https://resources.regroup.com/regroupkb/getting-started)
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- [Configure Message Default Settings](https://resources.regroup.com/regroupkb/set-up-organization-account#configure-message-default-settings)
- [Manage Add-Ons](https://resources.regroup.com/regroupkb/set-up-organization-account#manage-add-ons)
- [Configure Social Media Preferences](https://resources.regroup.com/regroupkb/set-up-organization-account#configure-social-media-preferences)
- [View and Download Message Reports](https://resources.regroup.com/regroupkb/set-up-organization-account#view-and-download-message-reports)
- [Configure Contacts Management](https://resources.regroup.com/regroupkb/configure-contacts-management)
- [Set Up Admins and Roles](https://resources.regroup.com/regroupkb/set-up-admins-and-roles#main-content)
- [Manage Roles](https://resources.regroup.com/regroupkb/set-up-admins-and-roles#manage-roles)
- [Managing Existing Admins](https://resources.regroup.com/regroupkb/set-up-admins-and-roles#managing-existing-admins)
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- [Manage Groups](https://resources.regroup.com/regroupkb/manage-groups#main-content)
- [Create Groups Using Import](https://resources.regroup.com/regroupkb/manage-groups#create-groups-using-import)
- [Add Groups Using FTP Import](https://resources.regroup.com/regroupkb/manage-groups#add-groups-using-ftp-import)
- [Create or Update Group Hierarchy](https://resources.regroup.com/regroupkb/manage-groups#create-or-update-group-hierarchy)
- [Manage Group Files](https://resources.regroup.com/regroupkb/manage-groups#manage-group-files)
- [Manage Group Admin Profile](https://resources.regroup.com/regroupkb/manage-groups#manage-group-admin-profile)
- [Export Groups](https://resources.regroup.com/regroupkb/manage-groups#export-groups)
- [Configure Recipients and Admins](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#main-content)
- [Add Recipients to Groups](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#add-recipients-to-groups)
- [Manage Group Contacts](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#manage-group-contacts)
- [Manage Organization Contacts](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#manage-organization-contacts)
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- [Create Channels Using Import](https://resources.regroup.com/regroupkb/manage-communication-channels#create-channels-using-import)
- [Setup Channels](https://resources.regroup.com/regroupkb/manage-communication-channels#setup-channels)
- [Create and Manage Sender Profiles](https://resources.regroup.com/regroupkb/manage-communication-channels#create-and-manage-sender-profiles)
- [Setup Social Media](https://resources.regroup.com/regroupkb/manage-communication-channels#setup-social-media)
- [Add Recipients to Channel](https://resources.regroup.com/regroupkb/manage-communication-channels#add-recipients-to-channel)
- [Manage Existing Channel Admins](https://resources.regroup.com/regroupkb/manage-communication-channels#manage-existing-channel-admins)
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- [Manage Messages](https://resources.regroup.com/regroupkb/manage-messages#main-content)
- [WhatsApp Messaging](https://resources.regroup.com/regroupkb/manage-messages#whatsapp-messaging)
- [Set Up Message Defaults While Messaging](https://resources.regroup.com/regroupkb/manage-messages#set-up-message-defaults-while-messaging)
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