---
title: Create Responsive Alert Templates
description: Responsive Alert is a premium add-on. Contact Regroup to enable it. You use a pre-saved message template to send Responsive Alerts. You create a...
---

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1. [Regroup Knowledge Base](https://resources.regroup.com/regroupkb)
2. [Regroup Add-ons](https://resources.regroup.com/regroupkb/regroup-add-ons)
3. [Manage Responsive Alerts](https://resources.regroup.com/regroupkb/regroup-add-ons#manage-responsive-alerts)

# Create Responsive Alert Templates

Responsive Alert is a premium add-on. Contact Regroup to enable it.

You use a pre-saved message template to send Responsive Alerts. You create a message template with polling options before sending messages. While creating the template, you can enable sending follow**-**up messages in a specific interval to recipients who shared a particular response. You can determine the duration of follow-up messages.

Here is how you create a responsive alert template:

1. Click the **Channels** drop-down and select **Message Templates**. See the following image:
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/term_9VuDIxDtjgEfE2JUIeNt1Fp-zMGpP8ywvJlPj9E9-UV36sUfYkNU8TX9HFCy5JnlvU02cETpgCruBEbx5uO3CVMX7kxIqPDA3vz2ZubiwrzfUP3xpCh_KjBJaErxJTNN2SePwoMkJLmcw0wY.png?width=670&name=term_9VuDIxDtjgEfE2JUIeNt1Fp-zMGpP8ywvJlPj9E9-UV36sUfYkNU8TX9HFCy5JnlvU02cETpgCruBEbx5uO3CVMX7kxIqPDA3vz2ZubiwrzfUP3xpCh_KjBJaErxJTNN2SePwoMkJLmcw0wY.png)
   
   The Message Template page opens.
   
   You can also reach the Message Template page through **Channels**\>**Message Templates**. See the following image:
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/xX2zaRSZK_5qOuFVWR1ZAX8zkKPBUfVx3bhnnDGRmnccaSHOOjw4YwJOmIgcXQjF3l-KrJiQWaSyavLMbiw1-SgJOhUN9ZPp7QZwRhfQTpiqlbEshI5UKBVT9LYENBDUxsYua0GE7YloDU1oB5bwQ.png?width=670&name=xX2zaRSZK_5qOuFVWR1ZAX8zkKPBUfVx3bhnnDGRmnccaSHOOjw4YwJOmIgcXQjF3l-KrJiQWaSyavLMbiw1-SgJOhUN9ZPp7QZwRhfQTpiqlbEshI5UKBVT9LYENBDUxsYua0GE7YloDU1oB5bwQ.png)
2. Click **New Template** button. The following image highlights the button:
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/ciFe89Mv5jue2-oZaKQYTJkVXno9fUWkDaRQshijuGuSR5iEa5yHPQFbMOFWf9R1o7WLP5C0kIf6FBAy18653PXj2D-LncLhtX3WykpFOCvmh1taJuYJeGGL5A0F3VhRa_W4MBJWs7AD6iar8-L0E.png?width=670&name=ciFe89Mv5jue2-oZaKQYTJkVXno9fUWkDaRQshijuGuSR5iEa5yHPQFbMOFWf9R1o7WLP5C0kIf6FBAy18653PXj2D-LncLhtX3WykpFOCvmh1taJuYJeGGL5A0F3VhRa_W4MBJWs7AD6iar8-L0E.png)
   
   The New Message Template page opens.
3. Click **Message Type** dropdown and select **Responsive Alert**. See the following image:
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/sdkVKXYeWHAokUa5cHMQvBT0H1SRzACXYctBUafGg0E2AhUrQ6MwdfHZPmTqxR0jFHQZy2MjBv9yDSf5Vvevvf5lqgVJynvTPojplba6n0wheWAtMSioVIiTuOCecEAyyB0OQrM_uxvpYm9rv0gkS.png?width=670&name=sdkVKXYeWHAokUa5cHMQvBT0H1SRzACXYctBUafGg0E2AhUrQ6MwdfHZPmTqxR0jFHQZy2MjBv9yDSf5Vvevvf5lqgVJynvTPojplba6n0wheWAtMSioVIiTuOCecEAyyB0OQrM_uxvpYm9rv0gkS.png)
4. Enter a name for the template in the **Template Name** field.
5. Enter the title of the message in the **Message Title** field.
6. The **Use as email subject line** checkbox is enabled by default. You can disable it if you want to enter an email subject line other than the Message Title.
   
   The following image shows the Message Title and Template Name:
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/jg_OHWIzKUqWtMde1Nj7qgaEjKumzkKQAoZwqNIKqAcZGBlB0ZVz5FwqMOsz5XewakQIzpychnLEfrLkCFbzcfJ3hIpV1FI-jHWsfUQpMS4QT1fVtjuh8EBcm-FNBWmemhhlwtpI8p9J4ouj8f7pK.png?width=670&name=jg_OHWIzKUqWtMde1Nj7qgaEjKumzkKQAoZwqNIKqAcZGBlB0ZVz5FwqMOsz5XewakQIzpychnLEfrLkCFbzcfJ3hIpV1FI-jHWsfUQpMS4QT1fVtjuh8EBcm-FNBWmemhhlwtpI8p9J4ouj8f7pK.png)
7. You can click the **Custom content for each delivery method**checkbox to enter different text for each delivery method.
8. Click the **Include Link to Full Post in SMS/Text Message** checkbox to send a link to the message in the SMS message.
9. You can click Insert Form Field to insert already defined form fields. To know more, see the topic, [Overview of Form Field](https://docs.regroup.com/docs/overview-of-form-field/).
10. Click the **Message Body** field and enter your message.
11. To add different message content for each available delivery method, click **Custom content for each delivery method** checkbox. See the following image:
    
    ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/32-1.png?width=650&name=32-1.png)
    
    **Tip**: With the delivery method Call (TTS/Voice), the system calls the recipients and reads the message with the key entries corresponding to each response. The system repeats the messages twice if no response is received.
12. You can click the **Request Acknowledgment** checkbox to enable the recipients to acknowledge receiving the message. This is available for delivery methods such as Email, SMS, Voice/TTS, Regroup Mobile, and Regroup Web. A response from the recipient will be considered as an acknowledgment, and it will appear on the Message Report page.
    
    See the following image:
    
    ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/33-2.png?width=650&name=33-2.png)
13. In the **Poll Responses** section, you can:
    
      1. Click the response text (**I’m safe** or **I need help!**) to edit the responses. See the highlighted field:
         
         ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/responsivealert_res-1.png?width=500&name=responsivealert_res-1.png)
      2. Click the following two checkboxes per response, as required. 
         
             - **Capture Geolocation Data**: When enabled, recipients can share their geolocation with their responses. Geolocation data can be shared only when recipients respond to a responsive alert using the link received in the post or through the Regroup Mobile app.
               
               ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/Capture-geoloc-data.png?width=400&name=Capture-geoloc-data.png)
             - **Send follow-up message ever**y\_\_ **unit**: When enabled, a follow-up message will be sent at the set interval only to recipient(s) who selected this response. Follow-ups stop automatically if the recipient submits a different response or when the alert expires.
               
               After enabling this option, specify the follow-up interval by entering a numeric value and selecting a time unit from the dropdown list. Available interval units are: Minutes, Hours, and Days.
               
               If you enter **3** and select **Hours**, a follow-up message will be sent **3 hours** after the initial response is selected.
               
               ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/follow-up-1.png?width=500&name=follow-up-1.png)
             - **Auto Reply**: Optionally, specify a message that will be automatically sent to recipient(s) who choose this response via Email, SMS, Regroup Web, or Regroup Mobile. Replies are not sent for Call/TTS responses.
14. In the **The responsive alert will be active for** field, specify the duration for which the responsive alert remains active. Once the configured duration expires, the alert is automatically closed, and no further follow-up notifications are sent for any responses received.
    
    Enter a numeric value and select a time unit from the dropdown list. Available time units include Minutes, Hours, and Days. For example, to keep the responsive alert active for 10 days, enter **10** and select **Days** from the units dropdown list.
    
    ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/res-alert-duration.png?width=600&name=res-alert-duration.png)
15. In the **Other Settings** section, enable the following options as required:
    
      - **Send a follow-up to recipients who have not responded, at an interval of every\_\_ unit**: When enabled, a follow-up message will be sent at the set interval to recipient(s) who have not responded to the alert at all. Follow-ups stop automatically when the recipient(s) submits any response, the responsive alert expires, or if the recipient selects a response that has its own follow-up enabled.
        
        After enabling this option, specify the follow-up interval by entering a numeric value and selecting a time unit from the dropdown list. Available interval units are: Minutes, Hours, and Days.
        
        ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/follow-up-2.png?width=600&name=follow-up-2.png)
      - **Remove the responsive alert URL from the Message**: Enable this option to remove the responsive alert URL from the message.
        
        The responsive alert sends a unique URL to each message recipient to capture the response, which may cause a delay in message delivery time compared to the standard notification. Removing this URL from the message sends the notification faster and with a shorter delivery time. The recipient(s) should reply with the appropriate numerical value to post their responses.
        
        **Note**: Removing this URL will also prevent the recipient's geolocation data from being captured.
16. In the **Share with** section, select who can access, modify, and delete this template. The following are the options:
    
      - **Only Creator**: Share this with nobody. Only the creator of the quick message can use this.
      - **All Admins**: Share this with all admins in the organization. You can allow them with the following permissions:
        
            - **Modify**: modify the quick message.
            - **Delete**: delete the quick message.
      - **Select Groups or Channels or Individual Admins**: Group or channel admins of the selected group and channel can access it. You can also add the mail address of individual admin to allow access.
17. Click **Save Template**.
    
    You get a message confirming the creation of the template. You can access the saved templates on the Message Templates page of Channels (Click **Channels** tab **\> Message Templates** on the left navigation panel).

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