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Create Voice Recordings

Here is how you create voice recordings:

  1. Click the Channels dropdown and select Voice Recordings. See the following image:

    You can also click the Channels tab, then click Voice Recording under the Templates section on the left navigation panel. 

    The Voice Recordings page opens with a list of all the available recordings. 

  2. Click + New Voice Recording button on the top right corner. See the following image:

    The New Voice Recording page pops up. You can either upload a prerecorded voice record or record your voice by enabling the system to call you.

  3. To record voice over the call:

    1. The Record Message Over Phone tab opens by default. Otherwise, click it open.

    2. Enter the title for the recording in the Title field. See the following image:

    3. Enter a phone number in the Phone Number field. The system calls this number to record the voice. 

    4. Enter a script in the Draft a Script field if you need to read it out when the system calls you.

    5. Click one of the following radio buttons to determine who can access, modify or delete the voice clip:

      • Only Creator: Only the creator of this message can access this template.

      • All admins: Share with all the admins in your organization. You can also select their permissions.

      • Select Groups or Channels or Individual Admins:  Share with the admins of your choice.

        See the following image:

    6. Click Call Me to get a call from the system to record your voice.

      Note: When recording the message using the Call Me option, you cannot record the voice for longer than 5 minutes.

    7. Click Ok to confirm the system to call you.

      When you receive the call, the system instructs you to record your voice.

    8. Wait a few seconds before you start recording. 

    9. Click pound (#) to stop recording.

      After the recording, you can listen to the voice.

    10. Click 1 to confirm the recording.

    11. Click 2 to rerecord the message.

      When you confirm the recording, the recording gets listed on the Voice Recordings page.

  4. To upload an audio file:

    1. Click the Upload Audio File tab.

    2. Enter the recording name.

    3. Click Browse to upload the file from your computer. 

    4. Click one of the following radio buttons to determine who can access, modify or delete the voice clip:

      • Only Creator: Only the creator of this message can access this template.

      • All admins: Share with all the admins in your organization. You can also select their permissions.

      • Select Groups or Channels or Individual Admins: Share with the admins of your choice.

  5. Click Upload. See the following image:

    A message confirms the creation of the new voice recording.

    You can click the Play  button on the Voice recording page to listen to the recordings.