Add Floating Contacts to Groups or Channels

Overview

Floating contacts are organization contacts who are not currently assigned to any groups or channels. You can add these contacts to the appropriate groups or channels so they receive the right notifications.

Steps to Add a Floating Contact

1. Go to the Recipients tab.

2. In the left navigation panel, select Floating Contacts under Organization Contacts.

3. Select the contact you want to update.

    

4. Select the checkbox next to the contact. Then click Add to  in the actions bar above the list.

5. In the Add Contact To window, choose the group(s) and channel(s) you want to assign to the contact:

   1. Select the required groups from the Select Groups dropdown.

   2. Select the required channels from the Select Channels dropdown.

6. Click Subscribe to apply the changes.

Tip:

• You can add a contact to multiple groups and channels at the same time.

• When selecting groups or channels, you can scroll through the dropdown list or use the search bar within the selection field. Type the group or channel name to quickly filter the available options.

After subscribing, the contact will be assigned to the selected groups and channels.