Manage Phone Types

You can create and manage phone types at the organization level. These phone types can be used across the organization, such as when assigning a phone type to a contact’s phone number or when selecting a phone type while composing a message.

By default, the following phone types are available: Home, Work, Cell, and Others. You can also define custom phone types with your preferred names, such as Emergency.

To access phone types:

1. Click the Settings icon in the top bar.

   

2. From the left pane, click Contact Management, then select the SFTP Imports tab within the Contact Management page.

   

3. In the SFTP Imports tab, scroll down to the Define Phone Types section.

   In the Define Phone Types section, the following phone types are available by default.

   

4. Optionally, you can add descriptions for the existing phone types in their respective Description fields.

Add a Phone Type

In addition to the default phone types, you can create custom phone types with names of your choice.

1. In the Define Phone Types section, click Add a New Phone Type.

   A new row adds below the existing phone types.

   

2. Enter a name for the new phone type and optionally, provide a description.

You also have the option to delete a custom phone type. The default phone types (Work, Home, Cell, and Others) cannot be deleted.

To delete a custom phone type:

1. Click the bin icon next to a phone type.

   The system prompts to confirm the deletion.

2. Click Remove.

   The phone type is removed. Once removed, it will no longer be available across the organization.