---
title: Outbound and Inbound Messages
description: The Outbound Communication and Inbound Messages sections within an incident details provide a complete communication history between administrators and...
---

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1. [Regroup Knowledge Base](https://resources.regroup.com/regroupkb)
2. [Incident Management](https://resources.regroup.com/regroupkb/incident-management)

# Outbound and Inbound Messages

The **Outbound Communication** and **Inbound Messages** sections within an incident details provide a complete communication history between administrators and incident recipients. The **Outbound Communication** section displays all messages sent for an incident during different communication phases, such as Initial, Update, or Close. The **Inbound Messages** section displays all replies received from recipients for an incident.

### Outbound Messages

To view Outbound messages:

1. Navigate to an incident details page.
2. On **Incident Details** page, click the **Outbound Communication** tab.
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/Outbound-com1.png?width=670&name=Outbound-com1.png)

The **Outbound Communication** list provides the following details for each sent message.

- **Message Title**: Displays the title of the message. On clicking the message title, you are navigated to the message details page.
- **Phase**: Displays the phase of the incident communication, such as Initial, Update, or Close.
- **Sent**: Displays the date and time when the message was sent.
- **Sent By**: Displays the name of the admin who sent the communication. On clicking the sender name, the contact profile of the sender is displayed.
- **Sent To**: Displays the recipients of the incident message. Click the recipient value to lists all members in the recipient list.
- **Sent Via**: Displays the delivery method used for the communication.
- **RSS**: Indicates whether RSS feeds are available for the incident message. Enable **RSS Feed** to make the message available through RSS. By default, this option is disabled.

Click the ellipsis icon for a message and select one of the following actions:

- **Details**: Opens the **Message Details** page for the selected message.
- **Reports**: Opens the **Reports** page for the selected message.
  
  ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/Outbound-com3.png?width=600&name=Outbound-com3.png)

### Inbound Messages

To view Inbound messages:

1. Navigate to an incident details page.
2. On **Incident Details** page, click the **Inbound Messages** tab.
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/Inbound-com1.png?width=670&name=Inbound-com1.png)

The **Inbound Messages** list displays the following details for each received reply.

- **Name**: Displays the name of the recipient who replied.
- **Message**: Displays the recipient’s message and the delivery method used to reply.
- **Received**: Displays the date and time when the reply was received.

The Inbound Messages tab contains the following sections:

![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/Inbound-com5.png?width=670&name=Inbound-com5.png)

- **New**: The New section displays all newly received inbound messages. The total count of new messages appears in the section title. When you hover over a message, action icons appear. These icons allow you to move the message to another section:
  
    - Follow-Up: Moves the message to the Follow-Up section.
    - Follow-Up Post Incident: Moves the message to the Follow-Up Post Incident section.
    - Close: Moves the message to the Closed section.
  
  When you hover over an icon, a label displays the icon name. After a message is moved to another section, it is no longer displayed in the **New** section.
- **Follow-Up**: The Follow-Up section displays messages that require follow-up. When you hover over a message, the following actions are available:
  
    - Follow-Up Post Incident: Moves the message to the Follow-Up Post Incident section.
    - Close: Moves the message to the Closed section.
- **Follow-Up Post Incident**: The Follow-Up Post Incident section displays messages that need to be followed up after the incident. When you hover over a message, the following actions are available:
  
    - Follow-Up: Moves the message to the Follow-Up Incident section.
    - Close: Moves the message to the Closed section.
- **Closed**: The **Closed** section displays messages that have been closed. When you hover over a message, the following actions are available:
  
    - Follow-Up: Moves the message to the Follow-Up Incident section.
    - Follow-Up Post Incident: Moves the message to the Follow-Up Post Incident section.
- **All**: The All section displays all inbound messages, including messages from the following sections:
  
    - New
    - Follow-Up
    - Follow-Up Post Incident
    - Closed
- When you hover over a message, the following actions are available:
  
    - Follow-Up: Moves the message to the Follow-Up section.
    - Follow-Up Post Incident: Moves the message to the Follow-Up Post Incident section.
    - Close: Moves the message to the Closed section.

You can reply to an inbound message either to an individual recipient or to all recipients simultaneously.

To reply to a single recipient, use one of the following:

- Select the recipient and click **Reply Selected**. In the dialog that appears, type your message and click **Send Now**.
- Alternatively, click the recipient’s name to open the conversation view. Type your message and click **Send Message**.

To send a reply to all recipients, click **Reply All**. In the dialog that appears, type your message and click **Send Now**.

- [Getting started](https://resources.regroup.com/regroupkb/getting-started)
- [Incident Management](https://resources.regroup.com/regroupkb/incident-management)
- [Set Up Organization Account](https://resources.regroup.com/regroupkb/set-up-organization-account#main-content)

    - [Organization Setting](https://resources.regroup.com/regroupkb/set-up-organization-account#organization-setting)
    - [Configure Organization Sign-Up Pages](https://resources.regroup.com/regroupkb/set-up-organization-account#configure-organization-sign-up-pages)
    - [Manage Group Automation](https://resources.regroup.com/regroupkb/set-up-organization-account#manage-group-automation)
    - [Configure Message Default Settings](https://resources.regroup.com/regroupkb/set-up-organization-account#configure-message-default-settings)
    - [Manage Add-Ons](https://resources.regroup.com/regroupkb/set-up-organization-account#manage-add-ons)
    - [Configure Social Media Preferences](https://resources.regroup.com/regroupkb/set-up-organization-account#configure-social-media-preferences)
    - [View and Download Message Reports](https://resources.regroup.com/regroupkb/set-up-organization-account#view-and-download-message-reports)
- [Configure Contacts Management](https://resources.regroup.com/regroupkb/configure-contacts-management)
- [Set Up Admins and Roles](https://resources.regroup.com/regroupkb/set-up-admins-and-roles#main-content)

    - [Manage Roles](https://resources.regroup.com/regroupkb/set-up-admins-and-roles#manage-roles)
    - [Managing Existing Admins](https://resources.regroup.com/regroupkb/set-up-admins-and-roles#managing-existing-admins)
- [Manage Roles](https://resources.regroup.com/regroupkb/manage-roles)
- [Manage Groups](https://resources.regroup.com/regroupkb/manage-groups#main-content)

    - [Create Groups Using Import](https://resources.regroup.com/regroupkb/manage-groups#create-groups-using-import)
    - [Add Groups Using FTP Import](https://resources.regroup.com/regroupkb/manage-groups#add-groups-using-ftp-import)
    - [Create or Update Group Hierarchy](https://resources.regroup.com/regroupkb/manage-groups#create-or-update-group-hierarchy)
    - [Manage Group Files](https://resources.regroup.com/regroupkb/manage-groups#manage-group-files)
    - [Manage Group Admin Profile](https://resources.regroup.com/regroupkb/manage-groups#manage-group-admin-profile)
    - [Export Groups](https://resources.regroup.com/regroupkb/manage-groups#export-groups)
- [Configure Recipients and Admins](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#main-content)

    - [Add Recipients to Groups](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#add-recipients-to-groups)
    - [Manage Group Contacts](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#manage-group-contacts)
    - [Manage Organization Contacts](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#manage-organization-contacts)
    - [Manage Floating Contacts](https://resources.regroup.com/regroupkb/configure-recipients-and-admins#manage-floating-contacts)
- [Manage Communication Channels](https://resources.regroup.com/regroupkb/manage-communication-channels#main-content)

    - [Create Channels](https://resources.regroup.com/regroupkb/manage-communication-channels#create-channels)
    - [Create Channels Using Import](https://resources.regroup.com/regroupkb/manage-communication-channels#create-channels-using-import)
    - [Setup Channels](https://resources.regroup.com/regroupkb/manage-communication-channels#setup-channels)
    - [Create and Manage Sender Profiles](https://resources.regroup.com/regroupkb/manage-communication-channels#create-and-manage-sender-profiles)
    - [Setup Social Media](https://resources.regroup.com/regroupkb/manage-communication-channels#setup-social-media)
    - [Add Recipients to Channel](https://resources.regroup.com/regroupkb/manage-communication-channels#add-recipients-to-channel)
    - [Manage Existing Channel Admins](https://resources.regroup.com/regroupkb/manage-communication-channels#manage-existing-channel-admins)
    - [Setup Channel Subscriptions](https://resources.regroup.com/regroupkb/manage-communication-channels#setup-channel-subscriptions)
    - [Manage Subscribers](https://resources.regroup.com/regroupkb/manage-communication-channels#manage-subscribers)
- [Manage Messages](https://resources.regroup.com/regroupkb/manage-messages#main-content)

    - [WhatsApp Messaging](https://resources.regroup.com/regroupkb/manage-messages#whatsapp-messaging)
    - [Set Up Message Defaults While Messaging](https://resources.regroup.com/regroupkb/manage-messages#set-up-message-defaults-while-messaging)
    - [Message Templates](https://resources.regroup.com/regroupkb/manage-messages#message-templates)
    - [Manage Voice Recordings](https://resources.regroup.com/regroupkb/manage-messages#manage-voice-recordings)
    - [Sent Messages and Reports](https://resources.regroup.com/regroupkb/manage-messages#sent-messages-and-reports)
    - [Set Up Map Region](https://resources.regroup.com/regroupkb/manage-messages#set-up-map-region)
    - [Scheduled Messages](https://resources.regroup.com/regroupkb/manage-messages#scheduled-messages)
    - [Manage Quick Messages](https://resources.regroup.com/regroupkb/manage-messages#manage-quick-messages)
    - [Manage Form Fields](https://resources.regroup.com/regroupkb/manage-messages#manage-form-fields)
- [Regroup Add-ons](https://resources.regroup.com/regroupkb/regroup-add-ons#main-content)

    - [Manage Delivery Priority Order](https://resources.regroup.com/regroupkb/regroup-add-ons#manage-delivery-priority-order)
    - [Enable RSS](https://resources.regroup.com/regroupkb/regroup-add-ons#enable-rss)
    - [Manage Web Polling](https://resources.regroup.com/regroupkb/regroup-add-ons#manage-web-polling)

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