Overview of Recipients

Recipients are groups, contacts and subscribers who can receive messages from Regroup. In the Recipient tab of the application, you can manage groups, their contacts, organization contacts and channel subscribers.

In the Organization Contacts section, you can manage floating contacts and contacts with invalid communication methods.

You can do the following in the Recipients tab:

• Add Recipients to Groups

• Manage Group Contacts

• Manage Group Admin Profile

• View and Export Group Import Log

• Manage Organization Contacts

You can manage the following contacts in the Recipient tab:

• Organization Groups: All the groups in your organization. You can add a group as a recipient while sending ad-hoc and channel messages. See Group Management to configure and manage groups.

• Group Contacts: The group members who receive communications. You can add a group contact as the recipient in all messages. You can also add them to different groups and channels. Refer to Manage Group Contact to add and manage group contacts.

• Organization Contacts: All contacts in the organization. All group and channel contacts, along with the following, come under organization contacts:

  • Floating contacts: Any contact in the organization who is not part of a group or channel. To add floating contacts to groups or channels or to delete them, see Manage Floating Contacts.

  • SMS Incapable: The contact profile with phone numbers that cannot receive SMS. To update the phone number, see the topic Manage Profiles with Invalid Communication Details.

  • Invalid Phone Numbers: The contact profile with phone numbers that are not active for communication. To update the phone number, see the topic Manage Profiles with Invalid Communication Details.

  • Invalid Email: The contact profile with email addresses that are not valid to receive emails. To update the email, see the topic Manage Profiles with Invalid Communication Details.

  • Unsubscribers: The contact profiles unsubscribed from any group or organization. You can resubscribe Unsubscribed users to the channel using the Subscribe Again button on each Channel’s Unsubscribes page.

    To view and export unsubscribers, see the topic Manage Profiles with Invalid Communication Details.

  • Opt-outs: accounts that have opted out from receiving emails in any of their mail ID. Contacts can opt-out from receiving emails in the My Groups section of the contact profile. To view and export opt-outs, see the topic Manage Profiles with Invalid Communication Details.

• Channel Subscribers: Subscribers are individuals within or outside your organization who subscribe to a communication channel. Subscribers can unsubscribe from a channel to stop receiving messages. Admins can determine who can subscribe to a channel. They can also add any subscriber to other channels or groups. To see how to configure and manage channel subscriptions, refer to the topic: Manage Subscriptions.