Remove Floating Contacts

Overview

Floating contacts are organization contacts that are not assigned to any group or channel. You can manage these contacts from the Recipients tab, where they appear under Organization Contacts. This article explains how to remove one, several, or all floating contacts.

If you want to automate this process, see Remove All Floating Contacts on a Scheduled Interval.

Remove One or Multiple Floating Contacts

1. Go to the Recipients tab.

2. In the left navigation panel, select Floating Contacts under Organization Contacts.

3. Select the contacts to remove:

   1. To remove all contacts on the page, check the selection box in the list header.

   2. To remove all floating contacts in your organization, choose Select all items when prompted.

4. Click Remove.

5. Type Yes in the confirmation box.

6. Click Ok to confirm.

Once you confirm the removal, the contact list updates to reflect the chang

Remove an Individual Floating Contact

You can remove a single floating contact using either method below:

1. In the Floating Contacts list, check the box to the left of the contact’s name

2. Type Yes in the confirmation box.

3. Click Yes to confirm.

Note: Removing a floating contact is permanent and cannot be undone.