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Roles and Permissions

Incident Management provides two roles that define user permissions for creating, managing, and executing incidents.

  • Incident Manager

  • Incident Operator

Incident Manager

Users assigned this role have full control over incident configuration and management. This role includes the following permissions:

  • Manage Incident Templates

  • Manage Incidents

  • View Incident Templates

For more information about the actions users can perform with these permissions, refer to the Permissions table below.

Incident Operator

Users assigned this role are responsible for executing incident communications using predefined templates. This role is designed for team members responsible for executing incident communications without changing templates.

This role includes the following permissions:

  • Manage Incidents

  • View Incident Templates

For more information about the actions users can perform with these permissions, refer to the Permissions table below.

Permissions

Permissions

Incident Manager

 Incident Operator

Actions

Manage Incident Templates

 Yes No

Can:

  • View incident templates

  • Create incident templates

  • Edit incident templates

  • Delete incident templates
Manage Incidents Yes Yes

Can:

  • Launch incidents

  • Send incident updates•

  • Close incidents•

  • Manage replies within an incident•

  • View and manage active incidents and all incidents•

  • View, edit, and delete scheduled incidents
View Incident Templates Yes Yes

Can:

  • View incident templates if the Manage Incident Templates permission is enabled.

Follow the steps to view the Incident Manager and Incident Operator roles:

  1. Click the Settings icon in the header menu.

  2. On the Settings page, in the left navigation pane, click Admins and Roles.

  3. On the Admins and Roles page, scroll down to the Roles section.

  4. Click a role name, such as Incident Manager or Incident Operator, to view its associated permissions and assigned users.