Sent Messages: Overview

The Sent Messages section of the Messages tab contains three tabs, Message Details, Replies and Reports.

In each of these tabs, you can do the following:

• In the Reports tab, you can:

  • View and download sent message reports

    Summary Report option to download a comprehensive report for each delivery method you use. You can see the message details, including the sender, recipient groups and channels, percent of delivery statuses per method, and duration of voice TTS calls.

    To know about the fields available in the summary report, see Message Analytics and Details in Summary Report.

  • Delivery Status Report with or without custom attributes. The report summarises the statuses of each delivery method and recipient.

    To know about the fields available in the delivery status report, see Message Attributes Available in Delivery Status Report.

  • Access the Email Analytics to understand messages' delivery and bounce status, engagement and browser details.

• In the Message Details tab, you can Send Updates of a Message:

  •  View the message content and delivery methods. 

  • Send updates of the message.

• In the Replies tab, you can Manage and Respond to Replies:

  • View message replies 

  • Respond to message replies individually and in bulk.