---
title: Multi-Factor Authentication (MFA)
description: Overview Multi-Factor Authentication (MFA) is a security method that requires users to verify their identity using two or more authentication factors...
---

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2. [Getting started](https://resources.regroup.com/regroupkb/getting-started)

# Multi-Factor Authentication (MFA)

### Overview

Multi-Factor Authentication (MFA) is a security method that requires users to verify their identity using two or more authentication factors before accessing an account. Multi-Factor authentication adds an extra layer of security by requiring a time-based OTP during login. This reduces the risk of unauthorized access, even if user credentials are compromised.

Supported methods are:

- TOTP Authenticator App (eg, Google Authenticator, Microsoft Authenticator, Authy)
- SMS
- Call

### Set up Multi-Factor Authentication (MFA)

Follow these steps to configure Multi-Factor Authentication (MFA) using an authenticator app for your account:

1. Click the profile icon in the top bar, then select **My Profile** from the dropdown menu.
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/My-Profile-icon.png?width=200&name=My-Profile-icon.png)
   
   The **My Profile** page displays.
   
    
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/My-Profile-page.png?width=500&name=My-Profile-page.png)
2. On the **My Profile** page, scroll to the **Multi-Factor Authentication** section, then click the **Set Up Authenticator App** button.
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/Authenticator-app-button-1.png?width=670&name=Authenticator-app-button-1.png)
   
   The **Set Up Authenticator App** page displays.
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/MFA-setup2.png?width=500&name=MFA-setup2.png)
3. Open an authenticator app on your device. If you do not already have one installed, download and install a supported authenticator app before proceeding.
4. Scan the QR code displayed on the **Set Up Authenticator App** page using your authenticator app.
   
   After scanning the QR code, your Regroup account will be linked with the authenticator app, and a 6-digit verification code will be generated in the app.
5. Enter the 6-digit code from the authenticator app in the **Set Up Authenticator App** page, then click the **Verify and Enable** button. Once verification is successful, multi-factor authentication will be enabled for your account. Now you can log in via MFA.

### Log in using Multi-Factor Authentication (MFA)

Once the Multi-Factor Authentication (MFA) is enabled to your account, you can log in to your Regroup account using MFA.

Follow the steps to log in using MFA:

1. Navigate to the login page.
2. On the login page, enter your credentials and click **Log In**.
   
   The **Two-Step Verification** page appears, where you can select your preferred method for receiving the verification code.
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/two-step-ver1-1.png?width=300&name=two-step-ver1-1.png)
3. Select from any of the following options for receiving the verification code:
   
     - **Send Code to Phone (SMS)**: Select this option to receive the verification code via SMS on the phone number linked your Regroup account.

1. - **Send Code to Phone (Call)**: Select this option to receive the verification code through a phone call on the number linked to your Regroup account.
     - **Use Authenticator App**: Select this option to generate the verification code using the authenticator app configured with your Regroup account.
2. Enter the verification code received through your selected method, and then click **Log In**.
   
   ![](https://resources.regroup.com/hs-fs/hubfs/Knowledge%20Base%20Import/ver-login3.png?width=300&name=ver-login3.png)
   
   Upon successful verification, you will be logged in to Regroup.

---

#### Best Practices

- Do not use shared Regroup Admin accounts. Unlimited Admin licenses are included with all subscriptions.
- Keep your authenticator app secured with a device passcode or biometric lock.
- Do not share verification codes.
- Set up MFA immediately after account creation.
- Maintain an up-to-date phone number for SMS backup authentication.

---

#### Notes

- Authenticator App MFA does not rely on email or cellular service.
- Keep at least one additional MFA method enabled to prevent access issues.
- If you lose access to your authenticator app, contact an Organization Admin for assistance.

---

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