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Setting Up Email In & Message In for Channels

Overview

The Message In feature allows you to send messages to all channel recipients via email or SMS. Use Email In to send messages by emailing the channels email ID or SMS/Text In (TipSafe) to send messages using the channels DID. This feature supports on-the-go messaging and anonymous polling. You can also control who can send messages to the channel.

Features

  • Email In: Send an email to a channels email address to deliver a message to all channel recipients. Add multiple channel email IDs as recipients to send to multiple channels. If a contact belongs to more than one channel, they’ll only receive the message once.

  • SMS/Text In (TipSafe): Send an SMS to a channels dedicated number (DID) to notify all channel recipients. This is a premium feature—contact Regroup to enable it and receive a channel DID.

Set Up Message In or Email In to Send Channel Messages

Configure Message In

  1. Go to the Channels tab and locate your channel under My Channels or All Channels.

  2. Select the channel name to open its settings.

  3. On the General Settings page, Message In from the left navigation panel.

  4. Choose either the Email In or SMS/Text In tab. Email In is selected by default

Email In

Accessing the email in section will prompt you to your channels email address that can be used for this purpose, you may also choose who can send messages to the channels contacts via the channels email address:

  • Restricted Email In Access: Only channel admins can send messages.

  • Unrestricted Email In Access: Any channel contact or admin can send messages.

    • Allow Anyone to Email In: Anyone with the channels email address can send messages, if admin privacy settings permit.

    • Allow Only Channel Recipients to Email In: Only channel recipients with the email address can send messages, if admin privacy settings permit.

  • No Email Access: No one can send messages using the channels email address.

Note: For Restricted or No Email Access, unauthorized users receive a bounce-back email, and channel admins are notified.

Tip: Use unrestricted access for anonymous reporting, but avoid it for urgent or routine messages. Do not use the unrestricted channel email as the sender profile.

SMS/Text In

  • Contact Regroup to obtain the channels DID.

  • Configure delivery and access settings similar to Email In.

  • Restricted SMS In Access: Only authorized administrators can sms in to post to this channel

  • Unrestricted SMS In Access: Anyone with the Channels phone number can SMS in to post based on the Channels Admin Access Settings

  • No SMS Access: SMS-in to post is turned off for everyone in this Channel

Select Delivery Methods

Choose the delivery methods for messages triggered via Email In or SMS In. At least one method is required:

Set Sender Profile

  1. From the Choose Sender Profile dropdown, select an existing sender profile shared with you, the channel, or all admins.

  2. Click View Profile Info to review the selected profile’s details.

  3. To create a new sender profile, click New Sender Profile and follow the steps in the Create Sender Profiles guide.

Save Settings

Click Save to apply your Message In settings.

Set Delivery Methods

Select how the message will be delivered when triggered through Email In or SMS/Text In. At least one method must be selected:

  • Email: Select primary or secondary email.

  • Call (TTS/Voice): Choose the recipient’s phone type (work, home, cell, or other).

  • Text/SMS: Delivers as a standard text message.

  • Regroup Mobile (Push Notification): Sends an in-app alert to users with the Regroup mobile app.

  • Facebook: Posts the message to a linked Facebook page.

  • X (formerly Twitter): Posts to a connected X (Twitter) account.

  • RSS/Desktop Notification: Publishes via RSS feed or desktop alert widget.

  • Digital Signage: Displays on configured signage systems.

  • CAP: Sends through Common Alerting Protocol endpoints.

  • Paging System: Trigger alerts to integrated on-site or third-party paging devices or systems.

Choose Sender Profile

  • From the Choose Sender Profile dropdown, select a shared sender profile.

  • Click View Profile Info to see the profile’s details.

  • Click New Sender Profile to create a new one (see Create Sender Profiles for guidance).


Save Your Settings

Click Save to apply all changes.

Tip: To message multiple channels at once, add each channels Email In address to the recipient list. Duplicate delivery to the same contact is automatically prevented.

Additional Information:

  • Use unrestricted access for anonymous reporting, but avoid it for urgent or routine messages.

  • Unauthorized senders will receive a bounce-back email if access is restricted.