Analytics and Details Available in Summary Report

The summary report contains the overall message delivery statuses and the statistics of each delivery method.

To export the Summary Report, see the topic View and download sent message reports.

The following are the fields available as column headers for the Summary Report CSV:

Column Title	Description
Date & Time	The date and time, with the organization’s time zone, when the message was sent.
Sent by	The name of the message sender.
Message Title	The title of the message.
Channel Name	The names of the recipient channels if it is a channel message. Semicolons separate multiple channels.
Channel ID	The IDs of the recipient channels, if it is a channel message.
Recipient Groups	The names of recipient groups, including subgroups, if any. Semicolons separate multiple groups.
Recipient Group IDs	The IDs of recipient groups, including subgroups, if any. Semicolons separate multiple groups.
Additional Recipient Contacts	The list of additional contacts added as recipients. Displayed in the following format: `name\|email\|phone\|dbid\|userid.`
Excluded Contacts	The list of contacts excluded as recipients. Displayed in the following format: `name\|email\|phone\|dbid\|userid.`
Total Contacts	Total number of recipients, including both contacts and channel subscribers.
Email Subject	The subject of the email.
Email Delivery Start Time	The date and time when the system initiated sending the email.
Email Delivery End Time	The date and time when the final email delivery was attempted.
Recipients Attempted Via Email	Total number of email recipients, including contacts and channel subscribers, to whom the system attempted delivering emails. If a recipient has multiple emails, the system counts it as 1.
Recipients Not Attempted Via Email	Total number of contacts and channel subscribers to whom email delivery was not attempted because they were email opt-out or invalid email addresses.
Email Not Attempted Contacts	List of contacts and channel subscribers to whom email delivery was not attempted. Each recipient is listed in the following format: `name\|email\|phone\|dbid\|userid\|reason for not attempting.` The possible reasons can be: Missing primary email on profile Missing secondary email on profile Email unsubscribed Email unsubscribed for group Email unsubscribed for Channel Email not valid.
Email Successfully Delivered	The total number of emails successfully delivered.
% of Email Successfully Delivered	The percentage of emails sucessfully delivered.
Email Bounced	The total number of emails bounced.
% of Bounced Email	The percentage of emails bounced.
TTS/VOICE Delivery Start Time	The date and time when the TTS/Call was intiated.
Recipients Attempted Via TTS/Voice	Total number of recipients, including contacts and channel subscribers, the system attempted to call. If a recipient has multiple numbers, the system counts it as 1.
Recipients Not Attempted Via TTS/Voice	Total number of contacts and channel subscribers the system did not attempt calling because they were voice opt-out or invalid phone numbers.
TTS/Voice Not Attempted Contacts	The list of contacts and channel subscribers the system did not attempt calling. Each recipient is listed in the following format: `name\|email\|phone\|dbid\|userid\|reason for not attempting.` The possible reasons can be: Missing phone number on profile TTS/Voice unsubscribed TTS/Voice unsubscribed for Group TTS/Voice unsubscribed for Channel.
Duplicate Phone #	The list of phone numbers that the system did not call because the numbers were duplicates.
TTS/Voice With Live Answer	Total number of TTS/Voice calls that received live answers.
% of TTS/Voice With Live Answer	The percentage of TTS/Voice calls that received live answers.
TTS/Voice With Busy Line	Total number of TTS/Voice calls that faced busy lines.
% of TTS/Voice With Busy Line	The percentage of TTS/Voice calls that faced busy lines.
TTS/Voice With Voicemail	Total number of TTS/Voice calls that got delivered to the voicemail.
% of TTS/Voice With Voicemail	Percentage of TTS/Voice calls that got delivered to the voicemail.
CTTS/Voice Unanswered	Total number of TTS/Voice calls that weren’t answered.
% of CTTS/Voice Unanswered	Percentage of TTS/Voice calls that weren’t answered.
Invalid Phone # for CTTS/Voice –	Total number of invalid phone numbers the system could not call using the TTS/Voice call.
% of Invalid Phone # for TTS/Voice	Percentage of invalid phone numbers the system could not call using TTS/Voice.
Average Duration of TTS/Voice Call	The avergae duration of a TTS/Voice call.
Total Number of TTS/Voice Call Minutes	Total number of TTS/Voice call minutes.
SMS Delivery Start Time	The date and time when sending SMS was initiated.
SMS Delivery End Time	The date and time when the final attempt was made to deliver the SMS.
Recipients Attempted Via SMS	Total number of recipients, including contacts and channel subscribers, to whom the system attempted delivering SMS. If a recipient has multiple numbers, the system counts it as 1. SMS retries are not counted.
Recipients Not Attempted Via SMS	Total number of contacts and channel subscribers to whom the system did not attempt delivering the SMS due to SMS opt-out or SMS incapable phone numbers.
SMS Not Attempted Contacts	The list of contacts or subscribers to whom the system did not attempt delivering the SMS. Each recipient is listed in the following format: `name\|email\|phone\|dbid\|userid\|reason for not attempting.` The possible reasons can be: Missing phone number on profile SMS unsubscribed SMS unsubscribed for Group SMS unsubscribed for Channel.
Duplicate Phone Numbers	The list of duplicate phone numbers to which the SMS delivery was suppressed.
SMS Successfully Delivered	Total number of recipients to whom the SMS was successfully delivered.
% of SMS Successfully Delivered	The percentage of SMS that were successfully delivered.
Failed SMS Delivery	The total number of SMS that failed to deliver.
% of Failed SMS Delivery	The percentage of SMS that failed to deliver.
Failed SMS Delivery Due to Error	The total number of SMS that failed due to an error.
% of Failed SMS Delivery Due to Error	The percentage of SMS that failed due to an error.
Failed SMS Delivery Due to Opt Out	The total number of SMS that failed due to opt-out.
% of Failed SMS Delivery Due to Opt Out	The percentage of SMS that failed due to opt-out.
Failed SMS Delivery Due to SMS Incapable	The total number of SMS that failed because the phone number cannot receive SMS.
% of Failed SMS Delivery Due to SMS Incapable	The percentage of SMS that failed because the phone number cannot receive SMS.
Recipients Who Received Message Via Any Method	Total number of recipients, including contacts and channel subscribers, who successfully received the message through any communication method such as SMS, email, TTS/Voice call, or Regroup mobile.
% of Recipients Who Received Message Via Any Method	The percentage of recipients, including contacts and channel subscribers, who successfully received the message through any communication method such as SMS, email, TTS/Voice call, or Regroup mobile.
Recipients Who Didn’t Receive Message Via Any Method	Total number of contacts and channel subscribers who didn’t receive the message through any communication method such as SMS, email, TTS/Voice call, or Regroup mobile.
% of Recipients Who Didn’t Receive Message Via Any Method	Percentage of contacts and channel subscribers who didn’t receive the message through any communication method.
Recipients Who Didn’t Receive Message Via Any Method	The list of contacts or subscribers who didn’t receive the message through any delivery method. Each recipient is listed in the following format: `name\|email\|phone\|dbid\|userid`