Template categorization allows you to create categories and organize incident templates within them. This helps group templates logically, making them easier to locate and manage.
To access categories:
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In the header menu, click the Incidents label.
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On the Incidents page, click Categories under Settings.
On the Categories page, you can view a list of categories and their corresponding information.
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Category Name: Name of the category.
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Created By: Name of the user who created the category.
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Created: The creation date of the category.
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Templates Assigned: The number of templates associated with this category.
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Create a Category
Follow the steps to create a category:
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In the Categories page, click the Create Category button.
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In the Create Category dialog, specify a name for the category.
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Click the Create button.
The category has been created and added in the list.