View Incident Details

View Active Incident Details

Follow the steps to view details for an active incident:

1. In the header menu, click the Incidents dropdown, then select Active Incidents.

   

   or

   In the header menu, Click the Incidents label to navigate to Incidents page, then click an active incident from the left navigation pane.

   

   The following details for the selected active incident display:

   • Incident Name: Title of the active incident.

   • Incident ID: System-generated identifier for reference.

   • Phase: System-generated identifier for reference.

   • Severity: Indicates the current stage of the incident (e.g., Initial, Update, or Close).

   • Opened: Name of the user who created the incident and the exact date and time it was initiated.

   • Last Updated: Shows the most recent date and time any change was made to the incident record.

   • Open Duration: Total duration for which the incident has been active.
     
     

View Closed Incident Details

Follow the steps to view details for an active incident:

1. In the header menu, click Incidents dropdown and select All Incidents.

   

   or

   In the header menu, Click the Incidents label to navigate to Incidents page, then click All Incidents from the left navigation pane.

2. On the All Incidents page, click the name of an incident with a Closed status.

   The following details for the closed incident display.

   • Incident Name: Title of the closed incident.

   • ID: System-generated identifier for reference.

   • Severity: Impact level of the incident, for example Critical, High, Medium, or Low.

   • Opened By: Name of the user who initiated the incident.

   • Opened: Date and time when incident was initiated.

   • Last Updated: Date and time of the most recent update made to the incident.

   • Closed: Date and time when incident was closed.

   • Closed By: Name of the user who closed the incident.

   • Duration: Total time between the opening and closure of the incident.

View Scheduled Incident Details

Follow the steps to view details for an scheduled incident:

1. In the header menu, click Incidents.

   The Incidents page displays.

2. In the left navigation pane, under All Incidents, click Scheduled Incidents.

   

The Scheduled incidents list displays the following details for each incident:

• Incident Name: Title of the scheduled incident.

• Post Methods: Displays icons representing the delivery methods selected for the incident, such as Email, SMS, Voice, etc.

• Scheduled For: Date and time when the incident is configured to be automatically launched.

• Frequency: Indicates whether the incident is a one-time or recurring event.